Business Process Outsourcing (BPO) Services Market Rise Impacted by Pandemic 

Market Research Future (MRFR), in its latest Business Process Outsourcing (BPO) Services Market, reveals multiple influencing factors of the market. A complete detail of the effect of COVID-19 on the business outsourcing service market is supplemented along with the report. As per MRFR analysis, the business process outsourcing market is expected to rise at 9.10% CAGR in the analysis period 2024–2032. On the conclusion of the review period, the business process outsourcing service market can be valued at USD 603.4 Billion.

The rise in exercising of BPO services across the booming IT and telecommunication sector can promote the expansion of the BPO service market across the analysis period. The increase in investments made by different enterprises in outsourcing business processes can support the rise of the BPO services market. On the other side, the increase in issues associated with data privacy and integrity can pose major threat to the expansion of the global business process outsourcing (BPO) market rise. 

Market segmentation:

With a revenue share of almost 30%, the customer services category led the market in 2021. With the quickest CAGR throughout the forecast period, the market sector is anticipated to maintain its leadership. A growing number of service centers worldwide that require both online and offline technical help are to blame for the segment's dominance. BPO firms with a focus on customer service are experts in managing requests and questions from customers that come in through email, phone calls, chats, social media platforms, and other methods. The majority of them also provide self-service assistance, guaranteeing that clients may obtain responses to their questions whenever they need to.

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During the projected period, the finance and accounting segment is anticipated to increase significantly. The necessity for outsourcing services that can significantly lower operational costs can be attributed to the growing number of banking facilities and strict regulatory requirements in the banking industry. Due to the increased demand for resources in a variety of areas, including payment processing, recruitment and relocation, administration, and other employee benefits services, it is also anticipated that the human resource services segment will expand significantly over the course of the forecast period.

Regional Study 

The business process outsourcing service market is studied across North America, EU, APAC, MEA, and South America. North America BPO services market is anticipated to gain global foothold across the analysis period. The expansion of Asia Pacific business process outsourcing can be attributed to the increase in industries in the region. In Europe, the BPO services market can thrive at considerable growth rate in the analysis period. 

Competitive Analysis

Infosys BPM Limited, Accenture PLC, Capgemini, ADP, LLC, Conduent Inc., WNS (Holdings) Ltd, IBM Corporation, TTEC Holdings, Inc. Tata Consultancy Services Limited (TCS), and Conneqt Business Solution Limited are some prominent players in the Business Process Outsourcing (BPO) global Market as revealed by MRFR.

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